http://backreply.com

Reply to Intercom conversations from Slack

📋 About

Your support team lives in Slack, but customer conversations live in Intercom. Backreply bridges the two: customers message through Intercom, your team responds from Slack, and replies sync back instantly.

Key features:

— Reply from Slack: Respond to conversations in Slack threads with full formatting and attachments. Messages sync to Intercom in real time.
— Smart routing: Route conversations to Slack channels based on tags, team assignments, or assignees. VIP customers go to #vip-support, billing goes Load more
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Created by

octopodslistings

📊 Product Details

  • Status approved
  • Launch Date Feb 7, 2026
  • Upvotes 8
  • Featured No
H
hahmed
Feb 7, 2026 at 9:10 PM
This could really streamline our workflow. If our support team is already in Slack all day, having replies from Intercom come through there would save a ton of switching back and forth.